Unfortunately Balloon Boutique London can not be held responsible, should your balloon deflate or puncture once they have left our hands.
Whether collected by yourself as the customer, or organised courier, it is the customers responsibility to look after the balloons to ensure they live their full life.
Please take extra care when handling balloons. They can be popped easily if touched or scratched with sharp objects like keys, nails or animal claws.
Balloons do not like hot or cold conditions. We recommend keeping your balloons at normal room temperature at all times.
Do not leave them in front of a radiator or in direct sunlight and do not leave them outside, this includes in your car overnight or for long periods of time.
There is no such thing as 'outside' balloons. Balloons installed outside we can only guarantee will last in good condition for that day/event. It is possible they will last longer, but this is not guaranteed.
An option for outside installed balloons is to double stuff them, however again this is not guaranteed. If you want us to attempt this, please make this clear in your booking process that you need them to last longer than 24h in the outside, so we can include this within the cost.
Matte balloons occur when balloons are left outside and/or are kept in different weather conditions, causing the balloons to deoxidise and become matte.
You can not buy latex balloons with this matte effect.
Should we be aware of balloons being installed in these type of conditions, we can apply a treatment to the balloons to prevent them from deoxidising. This is available upon request and is not done as standard.
As fun as balloons are to play with, they are not toys for children or animals. They can pop easily by grabbing, biting or scratching.
Popped balloons can be a chocking hazard.
Although we use biodegradable balloons, this process takes a while and if digested, will cause discomfort or worse.
If you have children or pets, please be sure to keep them away from the balloons to avoid them being popped.
Should there be any gifted treats within your balloon, such as chocolates, sweets or drinks, we can not take responsibility for any allergies for the recipient. Please make sure to make the recipient aware of the products within your gift, before they digest incase of an allergic reaction. An example to this is: